FREQUENTLY ASKED QUESTIONS

What should I bring to my visit?

You should bring comfortable workout clothes, gym shoes, a water bottle, and any personal toiletries you prefer. For spa treatments, robes, towels, and slippers are typically provided. If you're using the sauna or hydrotherapy facilities, bringing a swimsuit is recommended.

Do I need to book an appointment?

While walk-ins are welcome for some services, appointments are strongly recommended to secure your preferred time and therapist. Fitness classes may require pre-registration due to limited space.

Are your services suitable for beginners?

Absolutely! Our fitness classes and personal training sessions cater to all levels, from beginners to advanced. Spa treatments are customized to suit your individual needs and preferences.

Can I combine fitness and spa services in one visit?

Yes! Many of our clients enjoy a fitness class or training session followed by a relaxing spa treatment. We also offer packages that combine fitness and spa services for a seamless experience.

Do you offer memberships or packages?

We offer flexible membership plans and service packages to meet your needs, including fitness-only, spa-only, and all-inclusive options. You can also purchase multi-session packs for savings on personal training or spa treatments.

What safety and hygiene measures are in place?

Your safety is our top priority. We sanitize all equipment and spa rooms between uses, provide clean towels and robes, and adhere to strict hygiene protocols. Hand sanitizers are available throughout the facility, and staff members follow health and safety guidelines at all times.

Can I customize my spa treatments?

Yes, our therapists will work with you to customize your treatments based on your preferences and specific needs, such as focusing on areas of tension during a massage or choosing products for sensitive skin during a facial.Can I customize my spa treatments?

What happens if I need to cancel or reschedule my appointment?

We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice to avoid a cancellation fee.

Are gift cards available? Yes, we offer gift cards in various denominations that can be used for any of our services. Gift cards make an excellent present for loved ones seeking relaxation and wellness.

How do I get started as a new client?

Getting started is easy! Simply book your first session online or over the phone. New clients receive a complimentary consultation to discuss fitness goals or wellness preferences and to create a tailored plan.